{"lang": "en", "appId": "kfue8d9e12e32b82cc", "id": "1684eb78-c446-11ef-8789-5254007725f3", "platform": "android", "content": "<p>Hey there!</p><br/><p>This situation may be caused by network abnormalities. It is recommended that you restart the router and then log in to the game to try again. If you are on a wireless network, please try to establish a wired network connection and then log in to the game again.</p><br/><p>If the problem still remains unresolved, please provide the following information and contact our customer service team:</p><br/><p>1. Detailed device information.</p><p>2. Screenshot(s)/video(s) of the relevant scene (please save the video and upload it to a shareable link, and it is recommended to set the video permissions to be visible to anyone who knows the link).</p><br/><p>After receiving the relevant information, we will fully assist you.</p><br/><p>Thank you for your support and love!</p>"}